Our approach to delivering a team building program is to
partner with our client to fully understand the needs, and then to develop
a custom program that will address specific business issues. This
approach ensures that the participants learn the skills that are most
relevant to their work situation.
Here are some examples of teams we have worked with:
New team
that needed to ramp up quickly
Our client was the manager of a group created to develop
and market a new product line. There were well defined P&L
targets but the group was resource constrained and had some tough choices
to make.
This program included a series of facilitated meetings
that included the following elements
-
Building the plan - facilitated meeting to build
alignment around the plan.
-
Experiential team building activity to
strengthen coordinated problem solving skills, and help the
group work together effectively.
-
Teaming skills workshop and leadership coaching
to build skills
-
Business review to keep the team on track and
accountable
Results: The team executed well and team members
have a strong respect for each other's contributions. They
achieved their P&L goals, launched the product and are now working on
the next product release.
Leading Insight was asked to design a program to support
the transition of a new marketing team, formed from the
restructuring of three separate organizations. Management was very optimistic about the
future, but was concerned about a possible retention
issue. This team of "survivors" were
struggling as their misconceptions of each other and
difficulty in dealing with change was getting in the way of their success. Communication
between team members was not
respectful and the conflict was beginning to damage relationships
and impact results.
The program included the following elements
- Series of interviews with key team
members to identify issues and team strengths and challenges.
- Conflict resolution to build
understanding and workable business relationships.
- Leadership development program, consisting of weekly one hour coaching sessions
with Team Leader, to strengthen leadership skills - including how to motivate
employees and improving communicating skills.
- Team offsite was designed to build
commitment and develop the operational plan to achieve the group's goals. The two day agenda included several activities to
build trust and understanding between all of the team
members.
- Quarterly half day meetings to review
progress against the plan and to strengthen teaming skills.
Results: The "survivors became "thrivers"
and have stuck together through a difficult transition. The team
morale has dramatically improved and this team is now involved in leading
a new change effort within the company.
This team had been together for some time, and although
they were working well individually there was little synergy across the
group. A couple of the team members had good relationships with each
other but generally there was a feeling of competition between the group
and minimal trust.
The program included
- One day communication skills workshop to build
awareness and appreciation of the alternative communication styles
within the group.
- 1/2 day challenge course to build trust between group
members
- Review meetings with team members to ensure accountability.
Results: The group is now energized
around a shared goal and team meetings are productive and
collaborative.
This customer support team was feeling defeated, the
company had released a new product that had significant quality issues and
customers satisfaction was at a low.
A program was designed to strengthen working as a team
and to collaborate on a plan to address the quality issues.
- A planning session was held with management to divide
the issue into components parts that could be worked on in parallel,
as the entire team could not leave the office at the same time.
- A series of half day meetings were held, each
focusing on different parts of the issue, involving other groups in
the company.
- Team leaders participated in a 1 day workshop:
"Coaching For Team Leaders"
- The results of the program were presented back to the
entire group with recognition to key teams for their contributions.
Results: The team developed a tactical plan
that was executed, and was energized by being involved in creating the
solution.
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