Conflict Resolution & Mediation

Conflict is an inescapable part of our daily lives, an inevitable result of our complex and competitive world.  Some conflicts are minor nuisances, others if left to fester can cause irreparable damage to a business relationship and the bottom line.  Conflict, also has a very positive side, when its managed appropriately it can lead to better and more profitable decisions.

Capabilities

Leading Insight provides mediation services that help resolve conflict, gain alignment, and build sustainable relationships.

Leading Insight employs an 8 step model to conflict resolution, that will empower people and groups to build mutually beneficial relationships and resolve conflicts effectively.

1. Develop an effective atmosphere.
2. Clarify expectations and understandings.
3. Identify individual and shared needs.
4. Build alignment and consensus around shared goals.
5. Look to the future, then learn from the past.
6. Brainstorm alternative strategies.
7. Develop an action plan.
8. Make mutual-benefit agreements.